In a statement obtained by PEOPLE, the network cited technical difficulties as the cause behind the R&B icon’s speech cutting out for viewers at home, saying, “Due to an audio malfunction ...

A BET spokesperson told The Associated Press that “due to an audio malfunction during the live telecast, portions of his speech were inadvertently muted. We extend our sincere apologies to USHER ...

Now, the network has apologized for the audio slip-up, calling it a “malfunction” in a new statement. “Celebrating global icon Usher on our stage with a star-studded tribute and having him ...

A BET spokesperson told The Associated Press that “due to an audio malfunction during the live telecast, portions of his speech were inadvertently muted. We extend our sincere apologies to USHER ...